Support
Need a hand on the climb?
Answers to the most common questions below. If yours isn't here, email us — see the bottom of this page.
I bought Remove Ads but I'm still seeing ads
Open Settings → Remove Ads → Restore Purchase. This re-links a purchase made on the same App Store / Google Play account, including after reinstalling the app or switching devices. If it still doesn't clear after that, email us with your platform (iOS/Android) and the email or account the purchase was made under.
I lost my run / my progress reset
Progress is saved locally on your device. Reinstalling the app, clearing app data, or switching to a new phone will not carry your save forward — there's no cloud sync yet. If the app crashed mid-run and your save looks corrupted rather than reset, email us with your device model and OS version and we'll take a look.
How do ads work in this game?
A short interstitial ad may show after clearing a floor and on death. The one-time Remove Ads purchase turns these off permanently, on that platform, for that account.
I found a bug, or the game crashed
Please include: your device model, OS version (iOS/Android), roughly what floor or screen you were on, and what you were doing right before it happened. Screenshots help a lot if you have one.
Can I play on more than one device?
You can install the game on multiple devices, but progress doesn't sync between them yet — each device keeps its own local save. A purchased Remove Ads will Restore Purchase on any device signed into the same store account.
Still stuck, or something not covered above?
SUPPORT_EMAIL_HEREWe read every message and reply as quickly as we can — please allow a few days.